Cancellation Policy

Effective Date: June 26, 2025

At WalkieBuy Private Limited ("WalkieBuy," "we," "us," or "our"), we are committed to providing a transparent and reliable experience for our users through our online marketplace platform, accessible at https://walkiebuy.com/. This Cancellation Policy outlines the terms and conditions governing the cancellation of subscriptions for our premium services. Please read this policy carefully to understand your rights and obligations.

1. Overview of Our Services

WalkieBuy operates an online marketplace that enables registered users to create and manage business profiles, upload catalogues, services, or used items for sale, and connect with customers who can visit physical stores to make purchases. Our premium subscription plans provide enhanced tools and features to support business operations. This Cancellation Policy applies to all subscription plans offered by WalkieBuy.

2. General Cancellation Policy

Due to the digital nature of our subscription-based services, WalkieBuy does not permit cancellations of active subscriptions during the subscription term. Once a subscription is purchased, users retain access to premium features until the end of the paid subscription period (annually billed). All subscriptions are non-transferable and tied exclusively to the registered user account.

3. Non-Transferable Subscriptions

Subscriptions purchased through WalkieBuy are strictly non-transferable. Any attempt to transfer a subscription to another user or account will result in termination of the subscription and account access, without refund or cancellation, as outlined in Section 5.

4. Exceptions to Cancellation Policy

Cancellations may be considered, at our sole discretion, in the following exceptional circumstances:

• Fraudulent Transactions: If a subscription payment is identified as fraudulent, we may terminate the subscription and process a full refund, as outlined in our Refund Policy.
• Duplicate Payments: If a user is charged multiple times for the same subscription due to a technical error, we may cancel the duplicate subscription and refund the excess payment(s), as detailed in our Refund Policy.
• Significant Service Failures: If WalkieBuy fails to deliver core platform features due to significant technical issues (e.g., prolonged service downtime or unresolved bugs), we may consider canceling the subscription and issuing a full or partial refund, provided the issue is reported within seven (7) days of occurrence, as detailed in our Refund Policy.

5. WalkieBuy-Initiated Termination

WalkieBuy reserves the right to terminate a user’s subscription and account access without prior notice in the following scenarios:

• Violation of Terms and Conditions: Including, but not limited to, fraudulent activity, misuse of the platform, unauthorized sharing of account access, or breach of our Terms and Conditions.
• Non-Payment: Failure to provide accurate payment information or complete payment for the subscription.
• Significant Service Disruptions: Persistent technical issues or bugs that compromise platform security or integrity, as determined by WalkieBuy.
• Prohibited Activities: Engaging in activities that violate applicable laws, harm other users, or disrupt the platform’s operations, including but not limited to posting inappropriate content, spamming, or attempting unauthorized access to other accounts.

In such cases, no cancellations or refunds will be provided unless required by applicable law, as outlined in our Refund Policy.

6. Subscription Billing and Access

• Billing: All subscriptions are billed annually as a one-time manual payment. Auto-renewal is not currently available.
• Access After Purchase: Users retain access to premium features until the end of the paid subscription period, regardless of usage or account status, unless terminated by WalkieBuy as described in Section 5.
• No Free Trial or Money-Back Guarantee: WalkieBuy does not offer a free trial period or a money-back guarantee for its premium services.

7. Commitment to Customer Support

While cancellations are not permitted, we are dedicated to addressing user concerns promptly. If you experience technical issues, such as service downtime or bugs, our dedicated technical support team is available to resolve them. Please contact us at [email protected] for assistance.

8. Compliance with Applicable Laws

This Cancellation Policy complies with the Consumer Protection Act, 2019, and other applicable Indian laws. WalkieBuy will work in good faith to resolve disputes in accordance with legal requirements. Users are encouraged to review our Terms and Conditions and Refund Policy for additional details on their rights and obligations.

9. Contact Information

10. Amendments to This Policy

WalkieBuy reserves the right to update or modify this Cancellation Policy at any time to reflect changes in our services or applicable laws. Any updates will be posted on our website (https://walkiebuy.com/) with the revised effective date. Continued use of our services after such changes constitutes your acceptance of the updated policy.