Refund Policy

Effective Date: June 26, 2025

At WalkieBuy Private Limited ("WalkieBuy," "we," "us," or "our"), we strive to provide a seamless and valuable experience for our users through our online marketplace platform, accessible at https://walkiebuy.com/. This Refund Policy outlines the terms and conditions under which refunds may be considered for subscription payments made for our premium services. We encourage you to read this policy carefully to understand your rights and obligations.

1. Overview of Our Services

WalkieBuy operates an online marketplace that enables registered users to create and manage business profiles, upload catalogues, services, used items and other for sale / rent and connect with customers who can visit physical stores to make purchases. Our premium subscription plans provide enhanced tools and features to support business operations. This Refund Policy applies to all subscription plans offered by WalkieBuy.

2. General Refund Policy

WalkieBuy is committed to delivering high-quality services to our users. However, due to the digital nature of our subscription-based services, we generally do not offer refunds or cancellations for subscription payments, except in limited circumstances as outlined below. All subscription purchases are non-transferable and tied to the registered user account.

3. Limited Refund Eligibility

Refunds may be considered, at our sole discretion, in the following exceptional circumstances:

• Fraudulent Transactions: If a payment is identified as fraudulent, we will process a full refund upon verification, in accordance with applicable laws and payment gateway policies.
• Duplicate Payments: If a user is charged multiple times for the same subscription due to a technical error, we will refund the duplicate payment(s) after verification.
• Service Failures or Technical Issues: If WalkieBuy fails to deliver the promised services due to significant technical issues (e.g., prolonged service downtime or unresolved bugs) that prevent access to core platform features, we may offer a full or partial refund, depending on the severity and duration of the issue. Users must report such issues to our support team within seven (7) days of occurrence.
• Accidental Payments: In rare cases where a payment is made in error (e.g., incorrect subscription plan selected), a refund may be considered if the request is made within three (3) days of the payment and the user has not actively used the premium features.

4. Non-Refundable Scenarios

Except as outlined in Section 3, no refunds will be provided, including but not limited to the following scenarios:

• User dissatisfaction or change of mind after purchasing a subscription.
• Failure to use the subscription services during the subscription term.
• Termination of a user account due to violation of our Terms of Service (available at [insert link to Terms of Service]).
• Non-transferable subscriptions used by unauthorized parties.
• Any subscription purchased after the three (3) day period for accidental payment claims.

5. Subscription Billing and Cancellation

• Billing: All subscriptions are billed annually as a one-time manual payment. Auto-renewal is not currently available but may be introduced in the future.
• Cancellation: At present, subscriptions cannot be canceled mid-term, and users will retain access to premium features until the end of the paid subscription period. No pro-rata refunds will be issued for unused portions of the subscription term.
• No Free Trial or Money-Back Guarantee: WalkieBuy does not currently offer a free trial period or a money-back guarantee for its premium services.

6. Refund Request Process

To request a refund under the eligible circumstances outlined in Section 3, please follow these steps:

1. Contact our support team at [email protected] or call (+91) 931 311 1212 within the specified timeframes (seven (7) days for service issues, three (3) days for accidental payments).
2. Provide your full name, registered email address, subscription details, and a detailed description of the issue.
3. Our team will review your request and may request additional information (e.g., proof of payment or evidence of service issues).
4. If approved, refunds will be processed within ten (10) business days to the original payment method, subject to verification by our payment gateway (Razorpay).

7. Commitment to Customer Satisfaction

While our refund policy is limited, we are dedicated to addressing customer concerns promptly. If you experience technical issues, such as service downtime or bugs, our dedicated technical support team is available to resolve them. We commit to fixing errors or bugs promptly to ensure uninterrupted access to our platform. Please reach out to [email protected] for assistance.

8. Compliance with Applicable Laws

This Refund Policy complies with the Consumer Protection Act, 2019, and other applicable Indian laws. In the event of a dispute, WalkieBuy will work in good faith to resolve issues in accordance with legal requirements. Users are encouraged to review our Terms of Service for additional details on their rights and obligations.

9. Contact Information

10. Amendments to This Policy

WalkieBuy reserves the right to update or modify this Refund Policy at any time to reflect changes in our services or applicable laws. Any updates will be posted on our website (https://walkiebuy.com/) with the revised effective date. Continued use of our services after such changes constitutes your acceptance of the updated policy.